I'm a small woman. On a good day, I top out at 5'1". I also look at my bone structure and know that someday, when I'm a super old lady, I'm gonna fall and snap a wrist because I have a tiny, wimpy little bones.
But listen.
Just because you are a guy and you do "manly" work like construction stuff, doesn't mean I'm going to swoon and be all gooshy and spineless if you try to f*ck with me.
Here's what happened Wednesday.
Day 3 of construction. My house is an effing mess. There's new windows now put in on two sides of the house. Insulation, pieces of wall, mess mess and more mess. The yard? Don't even get me started. By the time Britney Spears misses a day in the tabloids because she's an old washed up has been, I will still be finding nails in my yard. But despite the chaos, I'm jovial, ya know? I mean, things are coming along, the house is looking nice...I know in my head it will all be worth it.
Mid afternoon, the siding dude from the company who worked up the initial bid comes by to check stuff out. He also double checks the measurements for the new shutters since the new windows may or may not have been exact compared to the old ones.
What do I do? I'm nothing if not utterly anal retentive and freaking helpful as the day is long. I run in the house and print off all the "before" photos I took so he can see exactly which windows had shutters before.
After about 20 minutes, siding company dude comes around with his handy notepad and says,
"this is what it comes up to for the shutters."
$1080.00
WTF?
About this time, a facial expression passes that looks, probably, a lot like "eat sh*t and die". Despite the fact that I went to school to grow up and be an actor, I have no poker face whatsoever. I have my emotions written all over my face. So if I'm annoyed with you, I don't hide it very well.
He, siding company dude, physically jumped away from me, like, "don't hit me, tiny scary woman".
Here is the conversation that followed:
"Uh, there should not be any extra cost, you know I wanted new shutters."
"I don't have that written on the bid. I'll have to double check my paperwork."
Calm, yet talking thru very slightly grit teeth. Blood pressure rising.
"If you will recall, we stood here in the front yard. I asked you, since the shutters were actually in decent shape but just faded if we should take them down, have them painted and put back or should we just get new ones. You said that it would end up costing me the same to do all the work to bring the old ones up to snuff versus getting new. I said, OK, I want new ones then."
He gets a look on his face like he's a little afraid I'm going to kick him in the balls. I was thinking about it. You don't just come up to ME and say, "hey, give me a thousand bucks more" when I'm already paying you an assload. He says something in a not-very-promising tone of voice about checking his paperwork on our job.
I stew about this turn of events for almost an hour.
Did I figure some wiggle room into the construction line of credit we have at the bank? Of course I did, I'm not stupid, I know there will be costs and things that come up that I wasn't counting on. However, I called siding dude a week and a half ago to double triple quadruple check that the document I had with the bid is the check I was going to have to write when all is said and done.
"Yes, our bids are not a penny more or less than we put down on that paper." The only variable on price we discussed was whether or not we'd need a house wrap, which we didn't, but that would have been a $500 cost I was prepared for if we needed it.
So, anyway, I've been stewing. I call hubby at work and explain what happened. I also ask if it's OK for me to handle it because I feel, by this time, somebody needs to know that the customer, ME, is unhappy. (Not to get hubby's permission as such, but to refrain from going off half cocked to somebody I should be nice to because they are also customers of ours...small town life - gotta be careful about business relationships.) I'm a very easy to please and flexible individual. I compensate for oversights when the situation warrants it. You all should know if you've read here awhile, I'm damn nice! I'm a nice nice person!
But.
Don't tell me I owe you another grand when you just told me last week I won't owe you "a penny more or a penny less" than the bid, because I will rip your head off and sh*t down your neck.
Hubby gives me the green light to make an unpleasant phone call to the siding company. He also says, "Be as nice as you can" because he knows how I get when I feel I have been treated unfairly. I will assume, at this point, that most of the customers they deal with are guys. That might be sexist, but the way the phone call went, it does confirm my assumption.
I call and talk to the main guy at the siding company. I preface the conversation by telling him I'm a bit upset about what had happened earlier with the shutters for the house and explain my conversation with siding sales dude.
I also add, "Now, I want to let you know that I'm going to try to stay calm but I'm a girl and I get upset and carried away so bear with me." I felt it only prudent to warn the poor guy if I lost my sh*t. I spew forth my unhappiness with the situation and he kept saying he'd get to the bottom of it, and sales dude could check his paperwork, etc etc. I could tell by the tone of his voice that he has much shorter conversations with guys who call and even though I was as calm and pleasant as I could be, I also conveyed the fact that I was pissed. And, poor guy wanted to get off the phone with me ASAP.
About 45 minutes later, sales guy calls me from his cell and says he found the paperwork and I WAS RIGHT. The shutters were factored into the bid. And I said, "So we're all good now, right? Because you had me freaking out earlier." We're good.
I handled it. Calmly, but I also expressed that this situation wasn't right and I wasn't going to bend over, either. I'm pretty pumped, to tell the truth, because there's a fine line between being reasonable and standing up for yourself.
Was it really in his paperwork? Or did the boss tell him they were going to eat the thousand bucks because they had an unhappy customer? I don't know. I don't care. But I'm not paying it and that's all that matters.
Because, seriously, if you want me to pay you the equivalent of a month and a half of groceries, you'd better have a damn good reason. Don't. Piss. Me. Off.













30 comments:
Can you come call my gutter people because after five phonecalls complaining, there are STILL birds nesting in my NEW HOODED gutters and garbage and debris all over my front yard from their shitty installation. For 5K, you better give me a fricken pedicure while you do my gutters, not leave a mess and do it improperly enough to allow birds.
Hey Girl, you rock! He apparently didn't know that girls can have balls also.
Way to go. I was actually fuming with you while reading the first part. And I'm also a big fan of "killing them with kindness", but once they cross that line I'm ready to get pretty vicious. Glad it worked out.
You gooooo!!!!!!! Good for you for not letting them get away with that...those sneaky bastards. The nerve.
You got it sister. gawd, I hate dealing with crappe like that.
Like the carpeting guy that conveniently "forgot" to tell us that the carpeting WE bought was not in the "1/2 off list" ...
Sigh.
Go Sunshine! Go Sunshine! Sic'em. The sales guy was almost a dog anyway whether they ended up doing the right thing or not. He could have checked his paperwork before he got out of his truck! ASS.
Dude, you are the shiznit! Well done, Bravo, Standing Ovation!
*tsk tsk* Now now little girlie... *pats head condescendingly* It'll be alright. Just go back to your stove and vacuum and let us menfolk take care of things...
Wha? What'd I say? Wha? :P
Never get between a woman and her nest. It never ends well...
Well done!
I sooo love that my children have my genes!!!!!!!!!!!! MOM
Good for you! Contractors and sales people always try to take advantage, very well done.
so noted. I will NOT piss you off.
I'm really impressed how you handled it all though.
xoxo
Good for you! My husband tells me to be nice when I'm pissed at an injustice too. He's a kill 'em with kindness type. I'm a bitch 'til I get my way type. Works well when we have to deal with each other at least.
I'm glad you got it corrected. I think the reason is because you have boobs and a vagina. Seriously, men try to jack with women on price when it comes to this. Most of the time women just say, "Ok," and move on.
Which is really kind of lame business because women remember EVERYTHING and are usually VERY frugal.
I was wondering .. how much is an "assload"? More than a bushel?
~Jef
Woo-Hoo for you!
Way to go for sticking up for yourself! You deserve to get a pedicure and a manicure after this day! Enjoy a glass of wine this evening. Hope this continues to go quickly for you!
What kind of shutters are we talking about? Are they MDF? And how many pair? It sounds like dude was lookin' to get his lady friend a purty necklace for her excellent bj skills...
I think you handled it just fine - and it worked out your way, so even better!
And I didn't know you were just over 5' - I'm not quite that tall myself. Definitely, don't ever piss off the "little woman." :-)
First of all, you're taller than I am. (and no, I'm not a "little person"- you've got an inch and a half on me, or so...)
Second, I want to channel you the next time I need to kick some contractor ass.
And last, do you really spend $1000 on groceries every month and a half? Yikes. (I probably do, too.)
Good for you. I always feel that women get fucked over all the time.
can't wait to see pictures?!?!
You had me rolling with this one! Too funny.
My husband's a contractor and he always complains about how the wives go way more ballistic than the husbands over stuff. I have got to laugh. I WOULD HAVE REACTED IN THE EXACT SAME WAY!!!!!
Good for you for calling that jerk on his lazy ass attitude toward paperwork.
Chances are, it was truly figured in on the estimate. If it hadn't been, believe me, pissed off as you were or not, they wouldn't have given in. Contractors take this shit day in and day out!
I had a similar situation with a contractor last year. The bathroom tile was crooked - he said there was nothing wrong with it. His wife was standing behind him as I FLIPPED out and told him it must be re-done correctly or he wasn't getting paid. She just shook her head at him - that was AWESOME of her!
YOU GO GIRL!
Oh Man I need you to help me with handling the mason who was just here yesterday. Fortunately my hubby turned the bid down and decided to go somewhere else. But i do not have the guts to do what you did! Kudos!
Excellent work! Remind me to check back with you when I have to take the car to the shop!
What scares me the most, and it's sad .... some people would have just paid it!
I look forward to the before and afters.
WOO HOO! You go girl.
I love this line...
I'm nothing if not utterly anal retentive and freaking helpful as the day is long.
LMAO woman!
Great job. So many people are either pushovers or fly off the handle. I'm around someone who lives for these types of situations just as an excuse to tell people off. Drives me crazy. Hope the rest of the work goes better.
I just fell in love with you that little bit more.
I have found that short gals are the best to lose their shit and get things done. Good on you! Now can you come over here and bash the living shite outta my idiot neighbour? I have wine...
Although I usually try to avoid confrontations, if at all possible, because I've been a single woman/mother for so many years, I have had to, on occasion, stand up to some jackass and speak my mind. And anyone who knows me really well, knows enough not to push me to that point now too. Even my ex-husband! It always irked the living daylights out of me that frequently men try to take advantage of women, especially with respect to home and car repairs. My Mom had to deal with that kind of crapola too as the woman in charge of the household and she had no problem either in voicing her ire if/when she felt someone was taking advantage of her, felt she didn't know what she was talking about too. (She DID know cause she could do carpentry, plumbing, masonry -virtually anything except stuff dealing with electricity cause she was scared s***less about that! So am I. LOL)
Good job Girl! Keep 'em straight!
uuuuugh.
it's AWESOME that your husband could get your back and help you filter - my brother had to kick my @ss over the phone last month to keep me from yanking someones guts out through their nose.
hm. that drew a picture didn't it?
If im in the situation of the owner of this blog. I dont know how to post this kind of topic. he has a nice idea.
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